POLICIES, RENTAL &
All rates are based on U.S. dollars, subject to a 13.416% Hawaii State
sales tax. Rates are subject to change without prior notice.
One bedroom rates are based on two adults (with a maximum of 4 people
unless otherwise noted). Two bedroom rates are based on four adults
(with a maximum of 6 people, unless otherwise noted). Three bedroom
rates are based on six adults (with a maximum of 8 people, unless
otherwise noted). Extra person charge is $10/day per person. Children
under 13 years of age are free (but still counted in maximum person per
The minimum stay requirement for Kumulani’s properties in
Kihei is 4 nights. The minimum stay requirement for Wailea properties
is 5 nights. For Christmas bookings, the minimum stay is 10 nights.
There are instances when a shorter stay will be allowed. However,
additional fees for housekeeping will be added. Please call our office
for more information (800) 367-2954.
Reservations made more than 30 days in advance of arrival require a
two-night deposit plus our non-refundable $35 reservation fee paid via
credit card, debit card, cashier’s or traveler’s
check, or money order (must be received within 10 days) with the final
balance due 30 days prior to arrival. For Christmas bookings, full
payment must be received by November 1st and are completely
non-refundable after that date.
made 30 days or less before arrival will be paid in full via
credit/debit card, cashier’s or traveler’s check,
or money order and are completely non-refundable.
If you need to cancel a reservation, you must call (800) 367-2954 or
email (firstname.lastname@example.org) our office and one of our reservationists
will personally handle your request.
Cancellation requests made 31 or more days before your arrival date
will be charged the $100 cancellation fee and the $35 reservation fee.
There are no refunds for cancellation requests received less than 31
days prior to the arrival date, unless space is re-rented. We highly
recommend that you purchase travel insurance. For a free quote see,
Kumulani Vacations acts only as an agent for such parties or firms and
shall not be liable for any injury, damage, irregularity, or delay.
Kumulani reserves the right to make any changes or alterations as may
be found necessary. No refunds or adjustments will be provided for
malfunctioning appliances or equipment including but not limited to
internet access and property amenities such as pools, hot tubs, weight
rooms, etc. Kumulani will make every effort to have
appliances/equipment repaired as soon as possible. Kumulani authorized
employees and/or repairmen have the right of entry to inspect the unit
at any time it deems necessary. Kumulani has the authority to evict
disruptive guests without issuing refunds. Kumulani is not responsible
for lost, stolen or forgotten items. If we are able to retrieve any
items left behind, a shipping and handling fee will apply.
Once your booking has been paid in full, you will receive your check-in
instructions via email. Check-In is at 3:00 p.m. or later, your
instructions will let you know if you need to check-in at a front desk
or if your keys can be accessed via lock box on the unit’s
For your convenience, each unit has a dishwasher, fully-equipped
kitchen, and other items needed to keep you comfortable during your
stay. In addition, we provide you with a starter supply of bath soap,
laundry detergent, dish soap, dishwasher detergent, paper towels and
toilet paper. It is your responsibility to purchase any additional
items that you may need. Extra cleaning charges occur when excessive
garbage, a messy kitchen, or a large amount of laundry, sand , or
litter is found in the condo upon checkout. Please use the facilities
provided to ensure no extra charges will be assessed.
If you lose a key to the condo there will be a $10 Lost Key charge. If
you are locked out of your condo, call Kumulani (808) 879-9272, there
will be a $20 service charge on all lockouts.
Long Distance are not permitted on unit telephones. Please use your
cell phone, calling card, or place long distance calls as
Check Out is at 11:00 am—if you would like to request a later
check out time, please call Kumulani (808) 879-9272 (preferably several
days in advance). Unfortunately, when another party is scheduled to
check in on the same day you are checking out, we can NOT grant a late